![]() ![]() Running short on time? Not looking forward to getting two rambunctious dogs out the door to Winding Creek while still trying to get yourself on the road? We can help! We have a dedicated pet taxi vehicle and can pick-up or deliver straight to your doorstep. For these reasons, there are no exceptions to our cancellation policy and there are no extenuating circumstances that will exempt you from our policies.Ĭlick Here For 2022-2023 Holiday Hours & Cancellation Policies When you cancel within the policy window, we are left with empty runs over major holidays, which are traditionally our busiest time of the year. When we are booked to capacity, we do offer a waiting list option for potential reservations, but once we get close to a given holiday or summer weekend, those on the waitlist have already made other arrangements. We plan staffing and scheduling based on your reservations and we do require ample notice of any changes that affect our operations. We do not overbook runs, nor do we place dogs or cats together from different families. In return, that reserved space is yours and yours alone. ![]() When you reserve a run or a condo for your pet at Winding Creek, you are promising us that you will use that space and over major holidays/busy seasons, we require a deposit upfront to guarantee that promise and have a cancellation policy in effect. We truly understand when things happen beyond your control that affect your booking here at Winding Creek. Cattery charge time calc full#For Thanksgiving, Christmas, & New Year's Holidays we require 14 full days' notice of any change or cancellation before your scheduled check-in date to avoid a deposit forfeiture.During Spring Break, Summer Season & Fall Break , we require 7 full days' notice of any change or cancellation before your scheduled check-in date to avoid a deposit forfeiture. ![]() In order to avoid a deposit forfeiture, you must call and cancel or make any changes to your reservation as follows: If making a change or canceling a reservation during our Spring Break, Summer Season, Fall Break or Winter Holidays, please call the office during business hours, as we do issue a cancellation confirmation email. As a courtesy, we just ask that you call us to cancel or make any changes to your reservation. If we are not given the required 14 days’ notice of cancellation, the deposit will be forfeited.ĭuring the Winter Holidays, should you check-out earlier than your originally scheduled date, you will be charged for the days actually booked.įor reservations outside of Spring Break, Summer Season, Fall Break & Winter Holidays, we do not require a deposit or a credit card to hold reservations, nor do we have cancellation or no show policies in effect. ![]() If we are given 14 days’ notice to cancel, you can use your non-refundable deposit on a future reservation for up to 1 full year. If you need to make any changes or to cancel a reservation, we require 14 days’ notice before your scheduled check-in date to cancel or make changes. If we are not given the required 7 days’ notice of cancellation, the deposit will be forfeited.ĭuring Spring Break, Easter, Summer Season & Fall Break, should you check-out earlier than your originally scheduled date, you will be charged for the days actually booked.įor Winter Holidays: For Thanksgiving, Christmas & New Year's: There is a 5 day Minimum Billing for all reservations and a credit/debit card or cash non-refundable deposit is required to hold all reservations. If we are given 7 days’ notice to cancel, you can use your non-refundable deposit on a future reservation for up to 1 full year. If you need to make any changes or to cancel a reservation, we require 7 days’ notice before your scheduled check-in date to cancel. For Spring Break, Easter, Summer Season (including Memorial Day & Labor Day Weekends) & Fall Break : There is a 3 Day Minimum Billing for all reservations that extend over a Saturday night and a credit/debit card or cash non-refundable deposit is required to hold all reservations. ![]()
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